Shipping Policy

Thank you for choosing Kidozie.co.uk as your destination for all your bay needs. We offer a seamless and efficient drop shipping service to ensure you receive your products on time and in excellent condition. Please review our shipping policies below:

1. Processing Time

Orders will be processed within 1-3 business days from the date of purchase. In case of any unforeseen delays or issues, we will inform you promptly via email.

2. Shipping Methods

We utilize reliable shipping carriers to deliver your products safely. Shipping options may vary depending on your location and the availability of carriers.

3. Shipping Costs

Shipping fees will be calculated based on the total weight, dimensions, and delivery location. The shipping cost will be displayed during the checkout process before you finalize your order.

4. Delivery Time

Estimated delivery times will depend on your location and the shipping method selected. Typically, your package should be delivered to you within 7- 8 business days within UK after leaving our warehouse. 

For other destinations such as USA, Europe, it usually take 7-12 Business day or more to deliver the order after leaving our warehouse. This may vary depending on the Customs process in the destination country and courier service processing. 

5. Tracking Information

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

6. Multiple Shipments

In some cases, if an order contains multiple items, they may be shipped from different warehouses or suppliers. This is done to expedite delivery and may result in separate packages arriving at different times.

7. Damaged or Lost Shipments

In the unfortunate event that your order arrives damaged or is lost in transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

8. International Shipping

We offer international shipping to select countries. However, customs regulations and import duties may apply. Customers are responsible for any customs fees or taxes incurred during international shipments.

9. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or miss-deliveries.

10. Order Status Updates

You will receive email notifications about the status of your order, including when it is processed, shipped, and delivered.

11. Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Cancellation requests made after the order has been processed may not be possible. Reach out to our customer support team if you have any questions regarding our shipping policies.